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Frequently Asked Questions
Implementation
The timeline for implementation varies depending on the complexity of the project and the unique requirements of each client. However, at Bizmaxus, we work closely with our clients to develop a customized implementation plan and ensure that the project is completed on time and within budget.
The resources required for ERP/CRM implementation vary depending on the size and complexity of the project. At Bizmaxus, we have a team of experts with extensive experience in implementing ERP/CRM solutions, and we work closely with our clients to ensure that the necessary resources are in place to ensure a successful implementation.
Potential roadblocks during implementation include issues with data migration, system compatibility, and user adoption. At Bizmaxus, we have experience in addressing these roadblocks and work closely with our clients to develop a customized plan that addresses any potential issues.
At Bizmaxus, we provide ongoing support to ensure that our clients' ERP/CRM solutions continue to operate seamlessly. We offer 24/7 support, rapid response times, and a range of support options to ensure that our clients' systems continue to operate at peak performance.
The costs associated with ERP/CRM implementation vary depending on the scope and complexity of the project. However, at Bizmaxus, we offer cost-effective solutions that help businesses maximize the value of their investment and achieve their business objectives.
Support
We offer comprehensive support services to ensure that our clients have uninterrupted access to their systems. Our support services include technical assistance, troubleshooting, bug fixes, and upgrades.
You can contact our support team by phone or email. We also offer a ticketing system to track support requests and ensure timely resolution
We offer a range of service level agreements (SLAs) based on the severity of the issue. Our response times can range from immediate response for critical issues to a few hours for lower priority issues.
We offer 24/7 support to ensure that our clients have access to assistance around the clock.
Yes, we believe that ongoing training and knowledge transfer are essential to ensure that our clients are getting the most out of their systems. We offer training and knowledge transfer as part of our support services.
We offer comprehensive documentation, user guides, and video tutorials to help our clients get the most out of their systems. We also offer regular updates and alerts to keep our clients informed of the latest developments and features.
We have strict security protocols in place to ensure the confidentiality and security of our clients' data. Our support team has access only to the data necessary to resolve the issue at hand, and all data access is logged and audited.
Training
We offer a variety of training options, including on-site, remote, and self-paced training. We can customize the training to meet the unique needs of each client.
The training process duration depends on the size of the organization and the complexity of the implementation. We work with each client to develop a customized training plan that outlines the timeline and resources required.
Yes, all our training is delivered by certified professionals with extensive experience in delivering ERP and CRM solutions.
Yes, our training is designed to cover all the features and functionalities of the ERP and CRM solutions, including any customizations specific to the client's business needs.
Yes, we provide access to training materials and resources, including training videos, documentation, and user guides, to ensure that our clients have ongoing support and resources to maximize the value of their investment.
Yes, we offer ongoing training and support options to ensure that our clients have the resources and support they need to succeed. We provide additional training and support as needed to ensure our clients are equipped to use the ERP and CRM solutions effectively.
Licensing
Dynamics 365 licensing is a subscription-based model that allows businesses to access and use Microsoft's suite of cloud-based business applications, including Customer Engagement, Finance and Operations, Retail, and Talent.
There are several types of Dynamics 365 licenses available, including Enterprise, Business, and Team Member licenses. Each type of license provides access to different levels of functionality and features.
Dynamics 365 licensing is priced on a per-user, per-month basis. The cost of licensing varies depending on the type of license, the level of functionality and features required, and the number of users.
Yes, businesses can switch between Dynamics 365 license types as their needs change. However, switching between license types may require additional fees or changes to existing contracts.
Yes, businesses can add or remove users from their Dynamics 365 license subscription as their needs change. However, adding or removing users may require additional fees or changes to existing contracts.
Yes, businesses can add or remove users from their Dynamics 365 license subscription as their needs change. However, adding or removing users may require additional fees or changes to existing contracts.
It depends on the third-party application and how it is integrated with Dynamics 365. Some third-party applications may require additional licenses, while others may be included in existing Dynamics 365 licenses.
Client’s Role
The customer's role is critical in the implementation process. They need to work closely with the consulting team to provide input, feedback, and direction throughout the project.
Some key responsibilities for the customer include providing access to necessary data and systems, making key decisions regarding business processes and system configurations, and ensuring that stakeholders across the organization are engaged and informed throughout the process.
Common challenges include managing competing priorities, managing change within the organization, and balancing the need for speed with the need for quality. Overcoming these challenges requires a strong commitment from leadership, effective communication and collaboration, and a focus on the long-term benefits of the implementation.
Customers can ensure they are getting the most out of their investment by working closely with their consulting team to set clear goals and objectives, establishing a strong governance structure to manage the implementation process, and investing in training and support to ensure that users are effectively utilizing the system.
Customers should expect their consulting partner to provide guidance, expertise, and support throughout the implementation process. This includes providing clear communication and updates, managing the project timeline and budget, and delivering a solution that meets the customer's needs and objectives.
Dynamics 365 Business Central
Dynamics 365 Business Central is a cloud-based Enterprise Resource Planning (ERP) solution that helps businesses streamline their operations, improve efficiency, and make informed decisions.
Dynamics 365 Business Central includes features such as financial management, inventory management, sales and purchase management, project management, and human resources management.
Dynamics 365 Business Central is a cloud-based solution, which means it can be accessed from anywhere, anytime. It is also highly customizable, allowing businesses to tailor it to their unique needs.
Yes, Dynamics 365 Business Central can be integrated with other systems such as Microsoft Power BI, Microsoft Office 365, and other third-party applications.
Dynamics 365 Business Central offers two licensing options: Essentials and Premium. The Essentials license includes all core financial management and supply chain management features, while the Premium license includes additional functionality such as manufacturing and service management.
Yes, Dynamics 365 Business Central can be customized to meet your specific business needs. Our team of experts can help you tailor the solution to fit your unique requirements.
The implementation timeline for Dynamics 365 Business Central can vary depending on the complexity of your business requirements. However, we strive to complete implementations in a timely and efficient manner.
We offer comprehensive support for Dynamics 365 Business Central, including 24/7 support and ongoing maintenance and upgrades to ensure your solution is running smoothly.
