SalesForce CRM

Service Cloud

Anytime, anywhere customer support

Never Make your Customers Wait

In the service industry, business customer experience is all that matters, because experience is what the customer is left with after she consumes the service. For customer is fickle, a slight error may be enough to spoil your carefully nurtured brand image. Certain handholding is necessary, post-purchase. The Salesforce Service Cloud ensures that the customer always reaches you or you reach her. Post Haste! She is in touch with the right person (in the organization) at all times and over the media of choice. An immediate resolution or a promise of a speedy resolution is enough to keep consumer anxiety at bay. The responsiveness of an organization goes a long way in building strong customer relationships… for the customer always remembers when she receives immediate attention!

Product Overview

See Service Cloud in action

Watch this short video to learn more about the SalesForces Service Cloud and help you run your business better.

Key Benefits

Instant, Omni-Channel Customer Support
Instantaneously provide personalized customer support. A customer m...
Boost Agent Efficiency
The Salesforce service cloud console displays all the relevant facts that the agent m...
Speedy Complaint Resolution
Your technical support team will never be short of tools while addressi...
Customer Orientation Amongst Employees and Partners
Einstein analytics ensure that there is a deeper understanding about ...
Empower Consumers to Help Themselves
Salesforce Service Cloud allows users to create self-help groups. These are custom branded ...

Key Features

Case Management
All cases and a record of every customer interaction available on a streamlined dashboard...
Omni-channel Routing
The automatically matches cases and maps agent skill-set and allots complaint to the...
Telephony Integration
Integrate with the most popular CTI systems. Customers call can be managed from withi...
Workflow and Approvals
Allows for customization and automation of customer service or approval process with the simplicity o...
Social Customer Service
All customer posts on social media channels like Twitter, Facebook, Instagram, and others are monitored ...
Automation with Macros
Automates common, repetitive, multi-step tasks for enhanced agent bandwidth to resolve customer issues m...
Asset and Order Management
Salesforce Service Cloud is your vantage point to track customers’ assets, orders, support history, and more...
Lightning Service Console
Offers a 360-degree view of customers to agents, all the information is just a click away. As easy-to-use, intuitive...